Privacy Policy

1. Introduction

Welcome to The Pendulum Project ("The Pendulum Project", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://thependulumproject.com.au, register for our webinars, purchase our programs, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

Name

Email address

Phone number

Billing information

Country or region

Information submitted through forms

Information provided during customer support

Technical Information

We may automatically collect:

IP address

Browser type

Device information

Operating system

Website usage

Referral sources

Cookies and tracking technologies

3. How We Collect Information

We collect information when you:

Register for a webinar

Purchase a course or digital product

Complete a contact form

Subscribe to our email list

Schedule an appointment

Participate in surveys

Contact our support team

Browse our website

4. How We Use Your Information

We may use your information to:

Deliver webinars and online training

Process purchases

Provide customer support

Respond to enquiries

Improve our website and services

Send confirmations and reminders

Send newsletters and promotional communications

Comply with legal obligations

Prevent fraud and protect our business

5. GoHighLevel CRM

We use GoHighLevel as our customer relationship management (CRM) and marketing automation platform.

Information submitted through our website may be securely stored within GoHighLevel and used to:

Register you for webinars

Deliver course access

Send confirmation emails

Send reminder emails and SMS (where applicable)

Manage customer support

Deliver marketing communications where permitted

6. Email Marketing

If you subscribe to our mailing list or register for a webinar, we may send:

Registration confirmations

Reminder emails

Educational content

Product updates

Promotional offers

You may unsubscribe at any time using the unsubscribe link contained in our emails.

7. SMS Communications

If you provide your mobile number and consent, we may send:

Webinar reminders

Appointment reminders

Customer support messages

Marketing messages

You can opt out at any time by replying STOP.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience.

These may include:

GoHighLevel tracking

Google Analytics

Meta (Facebook) Pixel

Google Ads

Other analytics tools

These technologies help us understand website performance, improve user experience, and measure advertising effectiveness.

9. Disclosure of Information

We do not sell your personal information.

We may share information with trusted service providers including:

CRM providers

Payment processors

Webinar software

Analytics providers

Advertising platforms

Professional advisers where legally required

10. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

11. International Data Transfers

Some of our technology providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information remains protected.

12. Access and Correction

You may request access to your personal information or request corrections by contacting us.

13. Retention

We retain personal information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Children's Privacy

Our services are intended for adults aged 18 years and over.

We do not knowingly collect personal information from children.

16. Changes to this Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the revised effective date.

17. Contact

The Pendulum Project

Contact: https://thependulumproject.com.au

Email: [email protected]